Custom Clearance

We can arrange to clear your goods at all airports & seaports in the UK on request.

We can customs clear at any UK Sea or Airport for a standard Customs Clearance and all you need to do is contact us with the details you have such as Airwaybill number or Sea Line Notice of Arrival. It’s very simple and we will look after all of the logistics from this point on.

YES, the Airline or Shipping Line will charge you a number of local Terminal and handling fees. These vary by carrier and are dependant on the weight and volume of your shipment.

NO, the Line has your shipment and whoever you use to do your Customs Clearance will have to pay the Line to get release of your cargo.

We pay the Line on your behalf and include it in our final invoice to you.

Import Vat is payable on all commercial goods being imported into the UK from a non EU Country. Duty is payable at varying rates dependant on the type of goods. New items and items such as Alcohol and Tobacco being imported for personal use are also liable to VAT & Duty taxes.

YES, apart from a suppliers invoice you will need a Customs EORI number ?

An EORI number is a unique reference number issued by Customs and is a one-time application. Application forms can be downloaded free of charge at

No, you do not need an EORI number to be able to import personal effects. The documents you need are clearly listed in the “downloads” section of this website.

If you can prove this is a one off sample then you can import without paying VAT & Duty. However, Customs will check the validity of the entry before release of the shipment.

We hold a client account with Customs so will pay this on your behalf and invoice you for it. Please note VAT & Duty is payable to Customs before they will release it from the HM Warehouse Bond.

We will email you an invoice and once paid we will arrange delivery to your home or business.

YES, however you will need to take the following documentation as you will be entering a very secure Customs restricted area.
1. Original Passport
2. Utility bill in the name of the importer. Must be under 3 months old and be with a recognised company or organisation such as BT, British Gas, or Council tax. Mobile phone bills not accepted.
3. Documentary evidence of the vehicle that you are using for collection is registered in your name and insured.

You will need an original release note from us. This we can post to you as scanned copies / faxes are not accepted by the Lines.

Simply present yourself, proof of ID as per point 12 and release note as per point 13 to the Sea / Airline and they will release.
Please note the average wait time at the Lines is in excess of 4 hours for private importers as account holders get priority.

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